Privacy Policy
Last updated November 9, 2026
Willi is an AI phone answering service operated by Verano Capital Group LLC ("we", "us"). This policy explains how we collect, use and protect information in connection with Willi and this website.
Information we collect
From our business clients: contact details such as name, email address, phone number and business information, used to set up and run the service and to send call summaries.
From people who call our clients' phone lines: the information callers provide during the call, such as name, callback number, service address and a description of the issue, along with call recordings, transcripts, caller ID and call times. Callers are told at the start of each call that it may be recorded.
From website visitors: information you submit in our demo request form, and basic technical information recorded by our hosting provider.
How we use information
We use information to answer calls on our clients' behalf, pass caller details to the client business so it can follow up, send call summary messages to our clients, respond to demo requests, provide support, improve the service and meet legal obligations.
How we share information
Caller details are shared with the client business whose phone line was called. We use trusted service providers for telephony, AI processing, text messaging, email, data storage and hosting, who process information only to provide their services to us. We may disclose information when required by law.
Text messaging (SMS)
Willi sends text messages only to business clients who have provided their mobile number and agreed to receive call summaries and service notifications. Message frequency varies with call volume. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data retention and security
We keep call records and client information only as long as needed to provide the service and meet legal and accounting requirements. We use reasonable safeguards, including encrypted connections and access controls, though no method of transmission or storage is completely secure.
Your choices
You may request access to, correction of, or deletion of your personal information by contacting us. Callers who want their information removed can contact the business they called or contact us directly.
Children
Willi is intended for businesses and is not directed to children under 13.
Contact
Willi, a service of Verano Capital Group LLC
502 W 7th St, Suite 100, Erie, PA 16502
hello@getwilli.com